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BLOG: Confessions of a waitress

I’ve been working in food service since I was a sophomore in high school, so roughly four years. There was a six or 7-month period where I thought it was cool to not have a job at all because, I’m a genius.

I started as kind of an all-around kitchen worker at a nursing home, I did dishes, bussing, prep work and food running. After that, I got a job as a hostess at a nationally known chain, which I shall not mention because it was the absolute worst. Just thinking about that place conjures memories of evil managers and the scent of chimichangas — the odor of which is probably still clinging to my hair. The odor of chimichangas, not managers.

After that, I quit the work force entirely. I was that scarred. Since, I’ve gotten a job at a locally owned restaurant in Sioux Falls. It’s not the best job in the world, but the staff is awesome and the money is good enough for me to only have to work 15 hours a week to pay for gas, rent and groceries. Anyway, what I’m slowly rambling toward is that I think restaurant jobs are super important and a really great way for people to get over social anxieties. They also show you how to think on your feet, and teach people to respect.

I’ve encountered tons of customers that get angry with me for something that’s completely out of my control. For example, earlier this month, I had a table of people that didn’t like the lighting in the restaurant, which I’ll admit is too dim, but really, what am I supposed to do about it. I told them that I had brought this up with the manager and owner but it’s an old building and we don’t really have a choice.
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They continued being short with me and as much as I tried to make their experience pleasant, they seemed upset the whole time.

Working in a place where you are the sole interaction with the business you represent opens a bunch of doors for complaints. Suddenly, everything becomes your fault, whether it’s lighting or food quality.

Food service is a job I’d recommend to anyone, but it’s not for the faint of heart no matter how simple it seems. However, whether you’ve worked in food service or not, be respectful and appreciative of good service, and please don’t blame servers for electric issues.